Accessibility Statement
Last updated: 20 September 2026
Calon Compass is committed to making our website, digital information and services as accessible and easy to use as reasonably possible.
We recognise that people access information in different ways and may have different communication, accessibility or support needs.
1. Our Approach to Accessibility
We aim to make the Calon Compass website clear, straightforward and easy to navigate.
As the website develops, we aim to follow recognised accessibility good practice, including the principles of the Web Content Accessibility Guidelines (WCAG) 2.2, where reasonably practicable.
Accessibility is an ongoing process, and we will continue to review and improve the website and our client materials as Calon Compass develops.
2. What We Aim to Provide
We aim, where reasonably practicable, to: use clear and readable text; use headings and page structures that make information easier to follow; provide sufficient contrast between text and backgrounds; avoid unnecessarily small text; make buttons and links clear and understandable; provide alternative text for meaningful images where appropriate; make forms and questionnaires as straightforward as possible; avoid unnecessary complexity in our language and layouts; and make the website usable across common devices and screen sizes.
3. Client Documents and Life Admin Support
Accessibility is also important in the way we provide our services. Where reasonably possible, Calon Compass can take account of individual communication and accessibility preferences. This may include things such as: using larger or clearer text; providing information in a straightforward format; allowing additional space on questionnaires or forms; communicating by an agreed method; explaining practical information clearly; and involving an authorised family member, carer or support contact where the client wants this and appropriate permission has been established. Please tell us if there is a reasonable adjustment that would make it easier for you to use our service.
4. Older and Disabled Clients
Some Calon Compass services are designed to help people who may find everyday administration difficult or overwhelming. We do not assume that somebody needs assistance because of their age, disability or personal circumstances. Our aim is to provide practical support in a way that respects the individual's independence, choices and preferences. Where another person is helping arrange support, we will still aim to keep the person receiving the service at the centre of decisions about their Life Admin support.
5. Known Limitations
Although we aim to make our website and materials accessible, we cannot guarantee that every part of the website or every third-party service used through the website will meet every accessibility requirement. Some functionality is provided through third-party platforms or services, and aspects of their accessibility may be outside our direct control. We will continue to make reasonable improvements where we identify accessibility problems within areas we can control.
6. Alternative Ways to Access Information
If you have difficulty accessing information on the Calon Compass website or using a document we have provided, please contact us. Where reasonably possible, we will try to provide the information in another suitable format or find another practical way for you to access it.
7. Reporting an Accessibility Problem
If you find an accessibility problem with our website, documents or services, we would be grateful if you let us know. Please tell us: what you were trying to access; what difficulty you experienced; and what would help, if you know. This helps us understand the problem and consider an appropriate solution.
8. Contact Us
For accessibility questions, requests or feedback, please contact: Calon Compass. Email: hello@caloncompass.com. Post: Calon Compass, 15 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ, United Kingdom. We will aim to respond to accessibility enquiries within a reasonable time.
9. Reviewing This Statement
We will review this Accessibility Statement as the Calon Compass website and services develop and update it where appropriate.