Terms & Conditions
 

Last updated: 20 September 2026
 

These Terms & Conditions apply to the Calon Compass website and to products and services purchased from Calon Compass.
 

Please read them before purchasing a product, booking a service or subscribing to ongoing Life Admin support.
 

Nothing in these Terms affects your statutory rights as a consumer.
 

1. About Calon Compass
 

Calon Compass is the trading name used by Deborah Larden-Feathers, a sole trader.

Business address:

Calon Compass
15 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
United Kingdom
 

Email: hello@caloncompass.com
 

Calon Compass provides practical Life Admin, organisation and support services together with digital products and resources.
 

2. Using This Website
 

By using this website, you agree to use it lawfully and in a way that does not damage the website, interfere with its operation or infringe the rights of another person.

Information on the website is provided to explain Calon Compass products and services and is not intended to replace professional legal, financial, medical or other regulated advice.
 

3. Products and Services
 

Calon Compass may offer:

• digital products, templates, workbooks and resources;

• Family Life Audit;

• Family Life Review;

• Calon Compass Reset;

• Life Admin Setup;

• ongoing Life Admin support; and

• other practical administrative or organisational services introduced from time to time.

The description and price shown at the time of purchase form part of your agreement with Calon Compass.
 

4. Prices
 

Prices are shown in pounds sterling unless otherwise stated.
 

The total price payable will be shown before you complete your purchase.
 

Current services may include:

Family Life Audit: £49

Family Life Review: £149

Calon Compass Reset: £349

Life Admin Setup: £99
 

Ongoing Life Admin support is currently available as:
 

Essential: £79 per month

Includes up to 90 minutes of Life Admin support during each monthly support period.
 

Regular: £169 per month

Includes up to 3 hours 30 minutes of Life Admin support during each monthly support period.
 

Complete: £279 per month

Includes up to 6 hours of Life Admin support during each monthly support period.
 

The price and description displayed to you before purchase will be the price and service applying to your purchase.
 

5. Payment
 

Payment must normally be made using one of the payment methods available through the Calon Compass website or another payment method specifically agreed with you.
 

Payment processing may be provided by a third-party payment provider.
 

Calon Compass does not require access to your online banking password, PIN or card security credentials in order to accept payment.
 

6. One-Off Services
 

Some Calon Compass services are purchased as one-off services rather than subscriptions.

The particular service description will explain what is included.

Where a service includes a consultation, session, questionnaire, plan, report, check-in or other deliverable, this will be provided as described when the service is purchased.

Timescales may sometimes depend on the client providing information, completing a questionnaire, attending a consultation or responding to questions reasonably needed to provide the service.
 

7. Calon Compass Reset
 

The Calon Compass Reset is a one-off programme currently priced at £349.
 

It includes three separate 60-minute sessions together with the support and resources described on the website.
 

The three sessions should normally be used within three months of the Reset beginning unless Calon Compass agrees otherwise with you.
 

The Reset is not a monthly subscription.
 

8. Life Admin Setup
 

Life Admin Setup is a one-off service currently priced at £99.
 

The Setup is designed to understand what practical administrative support would be useful, identify priorities, agree how Calon Compass can help and establish appropriate arrangements before ongoing support begins.
 

Purchasing Life Admin Setup does not require you to purchase an ongoing Life Admin package afterwards.
 

If ongoing support appears appropriate, the available options can be discussed with you after the Setup.
 

9. Ongoing Life Admin Support
 

Ongoing Life Admin support is available through Essential, Regular and Complete.

These are monthly rolling support arrangements rather than long-term fixed contracts.

Each package includes a defined amount of active Life Admin support during each monthly support period.
 

The packages provide different levels of involvement:
 

Essential provides light-touch, mainly client-led support.
 

Regular provides more consistent support and shared management of agreed matters, including one scheduled check-in during each monthly support period.
 

Complete provides more proactive oversight and hands-on support across agreed areas, including two scheduled check-ins during each monthly support period.
 

More detailed information about how the packages operate will be provided before you subscribe.
 

10. Your Monthly Support Period
 

Your monthly support period is based on the date your recurring subscription payment is successfully made.
 

For example, if your subscription begins on 14 October, your first support period would normally run from 14 October until 13 November. A new support period would begin on 14 November following successful renewal payment.
 

A new allowance of support time begins with each new paid support period.
 

11. Included Support Time

The time included with your package is used for active work carried out by Calon Compass for you.

This can include time spent:

• understanding a request where this is necessary to act on it;

• researching practical options;

• writing client-specific correspondence;

• making agreed telephone calls;

• arranging appointments or practical services;

• completing agreed administrative work;

• following matters up;

• providing scheduled check-ins;

• updating you where this forms part of delivering the work; and

• carrying out necessary administration directly connected with your Life Admin support.
   

Calon Compass records actual working time internally.
 

The packages are fixed-price support packages. You are not billed by the hour for the included support.
 

12. What Does Not Use Your Support Time
 

We do not count time when Calon Compass is simply waiting for you, an organisation or another person to respond.
 

Routine brief service communications will not normally be deducted from your allowance.
 

General Calon Compass business administration, system maintenance or time spent correcting an error made by Calon Compass will not be deducted from your support allowance.
 

13. Unused Support Time
 

Unused support time does not normally roll over or accumulate into future monthly support periods.

A fresh allowance begins when the next monthly subscription payment is successfully made.

Open tasks do not disappear simply because a support period ends.
 

If a matter remains open, it can continue into the following period. Active work carried out in the new period will use time from the new allowance.
 

If Calon Compass has been unable to provide agreed support because of our own availability or circumstances, we will deal with the unused support fairly so that you are not disadvantaged by support you were unable to receive.
 

14. Waiting for Other People
 

Where we are waiting for a third party, organisation or other person to respond, the matter may remain open without using additional support time.
 

When further active work becomes necessary, that work will count towards the support period in which it is carried out.
 

15. Requests That Need More Time
 

Sometimes a task may turn out to be more involved than either you or Calon Compass initially expected.

If a piece of work is likely to use a significant amount of your remaining support time or there may not be enough time available to complete it, we will discuss this with you before carrying out significant additional work.
 

You may choose to prioritise the work, pause part of it until the next support period or discuss another appropriate approach.
 

There are no automatic additional-time charges without your agreement.
 

16. Client Decisions
 

Calon Compass helps organise, research, remind, coordinate and arrange.

You remain in control of your decisions, money and life.

Calon Compass may carry out routine practical actions within instructions and preferences agreed with you.
 

Where something involves a significant new decision, significant cost, material change or additional commitment, we will normally refer the decision back to you before proceeding.
 

17. Research and Practical Options
 

Calon Compass may research and compare practical options for you.

We may provide factual information to help you understand the available options, but the final choice remains yours.
 

Unless specifically agreed otherwise, any contract for goods or services recommended, researched or arranged as part of Life Admin support is between you and the relevant provider.
 

18. Contacting Organisations and Third Parties
 

With your agreement, Calon Compass may contact third parties to:

• make enquiries;

• obtain practical information;

• arrange appointments;

• coordinate agreed services; or

• follow up matters for you.
   

We will not claim to have authority that you have not given us.
 

If an organisation requires you to authenticate yourself or access your own account, you may need to complete that part yourself.
 

Calon Compass will not ask you to give us passwords, PINs, online banking security information, card security codes or medical account login details.
 

19. Forms and Paperwork
 

Calon Compass can provide practical administrative help with forms and paperwork using information supplied or confirmed by you.
 

We will not knowingly make declarations on your behalf that legally require your own confirmation or signature.
 

You remain responsible for checking and approving information where your confirmation, declaration or signature is required.
 

20. Health and Medical Boundaries
 

Calon Compass provides practical administrative support and does not provide medical care or medical advice.
 

We do not manage medication, interpret medical information, access medical records or make medical decisions.
 

Limited information connected with an appointment or personal circumstance may occasionally be needed to complete an ordinary Life Admin task.
 

For example, we may record the date, time and location of a dentist or hospital appointment where you have asked us to help you keep track of it.
 

We aim to use only the minimum information reasonably necessary to carry out the administrative task.
 

21. Other Service Boundaries
 

Calon Compass does not provide:

• personal or regulated care;

• emergency or crisis services;

• medical advice or treatment;

• medication management;

• legal advice;

• regulated financial advice;

• control of a client's bank account or money;

• power of attorney services; or

• 24-hour personal assistant services.
   

Where something falls outside our service, we may explain that we cannot undertake that particular work.

This does not prevent Calon Compass from providing ordinary administrative support connected with matters such as appointments, household administration, correspondence or paperwork where this remains within our role.
 

22. Family Members and Support Contacts
 

Sometimes a family member, friend, carer or other support contact may be involved.

We will not automatically assume that another person has authority to make decisions or receive information simply because they are related to you, care for you or pay for your service.

Where appropriate, we may record separately whether someone:

• may contact us on your behalf;

• may request Life Admin work;

• may receive information or updates; or

• has separate legal authority to make decisions.
   

Your wishes remain central to the service unless another person has lawful authority that applies to the particular matter.
 

23. When Someone Else Pays
 

The person paying for a service does not necessarily have to be the person receiving it.

Payment by a family member or another person does not automatically give that person access to the client's personal information or authority to control the support provided.

Relevant permissions will be agreed where necessary.
 

24. Communication
 

We will agree an appropriate method of communication with Life Admin clients.

Where reasonable, we will take accessibility and communication needs into account.

For ongoing Life Admin support, we normally aim to acknowledge new requests within:
 

Essential: 3 working days

Regular: 2 working days

Complete: 2 working days
 

These are acknowledgement times rather than guaranteed completion times.
 

The time required to complete a task will depend on the nature of the work, information required and whether other people or organisations need to respond.
 

25. Emergencies and Urgent Matters
 

Calon Compass is not an emergency or urgent-response service.
 

If you need urgent medical, welfare, safeguarding, legal or other emergency assistance, you should contact the appropriate emergency service, professional or organisation.
 

The response times described in these Terms continue to apply to Life Admin support.
 

26. Recurring Payments for Life Admin Support
 

Essential, Regular and Complete are monthly recurring subscriptions.
 

The monthly price, package and recurring nature of the payment will be shown before you subscribe.

Unless cancelled, payment will normally be collected automatically at the beginning of each new monthly support period using the payment method associated with your subscription.
 

There is no minimum number of months you are required to remain subscribed after any applicable statutory cancellation period.
 

You may cancel future renewal of your subscription in accordance with the cancellation information provided with your subscription.
 

27. Failed Subscription Payments
 

If a recurring payment fails, the new monthly support allowance will not begin until the payment issue has been resolved.

New Life Admin work may be paused while payment remains outstanding.

Existing tasks and records will not simply be deleted because payment has failed.

Communication reasonably necessary to resolve a payment issue will not use your Life Admin support allowance.
 

28. Cancelling Ongoing Life Admin Support
 

You can cancel your ongoing Life Admin subscription so that it does not renew for another monthly support period.
 

Unless statutory cancellation rights or another legal right applies, cancellation of future renewal will normally mean that your support continues until the end of the monthly period already paid for.
 

You will not be charged for a further monthly period once the cancellation has taken effect.

Unused support time remaining at the end of the paid period does not normally result in a partial refund simply because it was not used.
 

This does not affect any statutory right to a refund or other remedy where Calon Compass has failed to provide the service as required by law.
 

29. Changing Your Life Admin Package
 

You may discuss moving between Essential, Regular and Complete.
 

A package change will normally take effect from the beginning of your next monthly support period so that the price and allowance remain clear.
 

If a different arrangement is appropriate in an individual situation, we will explain and agree it with you before making the change.
 

30. Changes to Subscription Prices or Material Terms
 

If we need to make a material change to the price or terms of an ongoing Life Admin subscription, we will give you reasonable advance notice.
 

A price increase will not be applied retrospectively to a support period you have already paid for.

Where a proposed change materially affects your ongoing subscription, you will have an opportunity to cancel future renewal before the change takes effect.
 

We will not use this section to remove or reduce statutory consumer rights.
 

31. Statutory Right to Cancel a Distance Service Contract
 

Where you purchase a service online or otherwise enter into a qualifying distance contract, you will normally have a statutory 14-day cancellation period beginning when the contract is entered into.
 

You do not need to give a reason for exercising this statutory right.
 

Details about how to cancel are provided below.
 

Different rules may apply depending on the type of product or service and what has happened during the cancellation period.
 

Your statutory rights are not replaced by any separate Calon Compass cancellation arrangements.
 

32. Asking Us to Start a Service During the 14-Day Cancellation Period
 

You may sometimes want Calon Compass to begin providing a service before the statutory 14-day cancellation period has ended.
 

Where the law requires it, we will ask you to expressly request that the service begins during the cancellation period.
 

If you make that request and later exercise your statutory right to cancel, you may be required to pay a proportionate amount for services properly supplied before you told us you wished to cancel.
 

Where a service has been fully performed during the cancellation period, the statutory right to cancel may end if the legal requirements for this have been satisfied, including the required request and acknowledgement from you.
 

These rules come from the Consumer Contracts Regulations.
 

33. How to Exercise a Statutory Cancellation Right
 

To exercise a statutory right to cancel, you must make a clear statement telling us that you wish to cancel.

You can contact:

Email: hello@caloncompass.com

or write to:

Calon Compass
15 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
United Kingdom
 

You may use the model cancellation form at the end of these Terms, but you do not have to use it.
 

34. Appointments and Sessions
 

If a service includes an appointment or scheduled session, please contact us as soon as reasonably possible if you need to rearrange it.
 

We understand that circumstances can change and will aim to deal with rescheduling reasonably.
 

Repeated missed appointments or repeated last-minute cancellations may affect our ability to continue providing a service.
 

Any specific cancellation or rescheduling condition that could result in a charge or loss of a session will be made clear before it applies.
 

Your statutory rights are not affected.
 

35. Digital Products
 

Digital products may include downloadable workbooks, spreadsheets, templates, checklists, guides or other digital resources.
 

The description provided before purchase will explain what you are buying.
 

Unless otherwise stated, digital products are supplied for the purchaser's personal use.
 

You must not reproduce, resell, distribute or commercially exploit Calon Compass digital products without permission.
 

36. Immediate Digital Downloads and Cancellation Rights
 

Special rules apply when digital content is supplied immediately.

Where required by law, before immediate access or downloading begins, we will ask you to:

• expressly agree that supply of the digital content can begin immediately; and

• acknowledge that you will lose your statutory 14-day cancellation right once supply begins in accordance with the applicable rules.
   

This information will also be included in the contract confirmation where required.

If the required agreement and acknowledgement have not been obtained, your statutory rights are not removed merely because these Terms say otherwise.
 

Current GOV.UK guidance confirms these requirements for immediate digital downloads.
 

37. Digital Product Problems
 

Digital content must meet the standards required by consumer law.
 

If a digital product is faulty, not as described or does not meet applicable legal requirements, you may have statutory rights to a repair, replacement, price reduction or refund depending on the circumstances.

Nothing in these Terms limits those rights.
 

38. Refunds
 

Refunds are dealt with in accordance with your statutory rights, these Terms and, where relevant, the Calon Compass Refund Policy.
 

Different rules may apply to:

• digital products;

• one-off services;

• services that have already begun;

• completed services; and

• ongoing monthly support.
   

Our Refund Policy does not reduce any right you have under consumer law.
 

39. Information You Give Us
 

You are responsible for providing information that is reasonably accurate and complete where Calon Compass needs that information to carry out the service.
 

We understand that mistakes happen.
 

If you become aware that important information you provided is incorrect or has changed, please tell us so that we can update the relevant work.
 

Calon Compass will not knowingly make important decisions based on information we know to be incorrect.
 

40. Privacy and Personal Information
 

Personal information is handled in accordance with our Privacy Policy.

Life Admin clients may sometimes share personal or sensitive information as part of practical administrative work.
 

We aim to collect only information reasonably necessary to provide the requested support.

Please do not send passwords, PINs, banking security credentials, card security codes or medical account login information.
 

41. Third-Party Services
 

Our website and services may use or link to third-party services, including website, payment, booking, communications and technology providers.

Where you independently purchase a product or service from another provider, your contract with that provider is separate from your contract with Calon Compass.

Calon Compass is not responsible for the independent acts or omissions of a third-party provider where those matters are outside our reasonable control.

This does not exclude responsibility for something Calon Compass itself has done or failed to do where the law makes us responsible.
 

42. Providing Services With Reasonable Care and Skill
 

Calon Compass will provide its services with the reasonable care and skill required by law.

Nothing in these Terms excludes or restricts your statutory consumer rights.

If there is a problem with a service, please contact us so that we can try to put it right.
 

43. Circumstances Outside Our Reasonable Control
 

Sometimes a service may be delayed or affected by circumstances genuinely outside our reasonable control.
 

These could include significant technology outages, serious illness, disruption to third-party systems or another event that could not reasonably have been prevented.
 

If this materially affects a service you have purchased, we will communicate with you and take reasonable steps to minimise the effect.
 

Where we cannot provide paid support because of circumstances on our side, we will deal fairly with any affected paid service or support time.
 

Nothing in this section removes rights you have under consumer law.
 

44. Ending a Service by Calon Compass
 

Occasionally Calon Compass may need to stop providing a service.

This might happen where:

• the support required has moved materially outside the scope of Calon Compass;

• continuing would require us to provide regulated or professional services we do not offer;

• we are being asked to act unlawfully or dishonestly;

• necessary boundaries cannot reasonably be maintained;

• there is serious or repeated abusive or threatening behaviour;

• required payment remains outstanding; or

• circumstances make it genuinely impossible or unreasonable for the service to continue.
   

Where appropriate, we will give reasonable notice and explain what will happen to any paid service that has not yet been provided.
 

Where immediate termination is reasonably necessary because of serious circumstances, advance notice may not be possible.
 

We will not keep payment for services we have not provided where doing so would be unfair or contrary to your statutory rights.
 

45. Intellectual Property
 

Unless otherwise stated, content created by Calon Compass, including website content, guides, templates, workbooks, questionnaires, plans, branding and digital resources, belongs to Calon Compass or is used with appropriate permission.
 

Purchasing a product does not transfer ownership of the underlying intellectual property.

Unless otherwise stated, purchased resources are provided for your personal use and may not be copied, resold, distributed or commercially exploited without permission.
 

46. Website Availability
 

We aim to keep the Calon Compass website available and accurate but cannot guarantee uninterrupted access at all times.
 

The website may occasionally be unavailable for maintenance, updates, technical problems or circumstances outside our reasonable control.

If a website problem affects a purchase or paid service, please contact us.
 

47. Complaints
 

If you are unhappy with a Calon Compass product or service, please contact us so that we can try to resolve the matter.

Email: hello@caloncompass.com

Post:

Calon Compass
15 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
United Kingdom
 

We will aim to deal with complaints fairly and within a reasonable time.
 

Nothing in this complaints process prevents you from exercising any statutory right available to you.
 

48. Changes to These Terms
 

We may update these Terms when our services, systems or legal obligations change.

The latest version will be published on the Calon Compass website with the date it was last updated.

Changes will not retrospectively remove rights relating to purchases already made.

For ongoing subscriptions, material changes will be dealt with as described in section 30.
 

49. Governing Law
 

These Terms are governed by the laws of England and Wales.
 

If you are a consumer living elsewhere in the United Kingdom, this does not deprive you of any mandatory protections available to you under the law that applies to you, or any right you may have to bring proceedings in an appropriate court in your home jurisdiction.
 

50. If Part of These Terms Cannot Be Enforced
 

If a court or other competent authority decides that a particular part of these Terms cannot be enforced, the remaining provisions will continue to apply so far as legally possible.
 

51. Contact Details
 

Questions about these Terms can be sent to:

Deborah Larden-Feathers
Trading as Calon Compass

15 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
United Kingdom

Email: hello@caloncompass.com
 

Model Cancellation Form
 

Complete and return this form only if you wish to use it to exercise a statutory cancellation right. You may also cancel by sending us another clear statement that you wish to cancel.
 

To:

Calon Compass
15 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
United Kingdom

Email: hello@caloncompass.com

I hereby give notice that I cancel my contract for the following service/product:

Ordered on:

Name of customer:

Address of customer:

Email address:

Signature of customer (only if this form is se
nt on paper):

Date:

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