Privacy Policy

Last updated: 20 September 2026

At Calon Compass, your privacy matters to us. We understand that you may share personal information with us when making an enquiry, purchasing a product, booking a service or receiving Life Admin support.

We aim to handle your information carefully, respectfully and only where it is needed.

This Privacy Policy explains what personal information Calon Compass collects, why we use it, how it may be shared and the rights you have in relation to your information.

1. Who We Are

Calon Compass is the trading name used by Deborah Larden-Feathers, a sole trader.

Business address:
Calon Compass
15 Neptune Court
Vanguard Way
Cardiff
CF24 5PJ
United Kingdom

Email: hello@caloncompass.com

For data protection purposes, Deborah Larden-Feathers trading as Calon Compass is responsible for the personal information described in this Privacy Policy.

2. Personal Information We May Collect

The information we collect depends on how you use Calon Compass and the products or services you choose.

We may collect:

Contact information, such as your name, email address, telephone number and address.

Booking and purchase information, such as the service or product purchased, booking details, payment status and relevant transaction information.

Information you provide when making an enquiry or communicating with us.

Information provided through questionnaires, consultations and service documents where this is needed to understand the practical support you would like Calon Compass to provide.

Life Admin information, such as appointments, important dates, reminders, household administration, correspondence, paperwork, practical arrangements and organisations or service providers you deal with.

Information about family members, carers or other support contacts where this is relevant to the support being provided.

Communication and accessibility preferences where these help us communicate with you appropriately.

Website and technical information, including information collected through cookies and similar technologies. More information is available in our Cookie Policy.

We aim to collect only information that is reasonably necessary for the purpose for which it is being used.

3. Sensitive Information

Calon Compass provides practical administrative support. We do not provide medical care, medical advice, medication management or access to medical records.

We do not intentionally collect detailed medical information as part of our service.

Sometimes limited information connected with a person's health, disability or personal circumstances may be relevant to a practical Life Admin task.

For example, we may need to know the date, time and location of an appointment in order to help someone keep track of it. We would not normally need to know their diagnosis, treatment or detailed medical history.

Where sensitive information is genuinely necessary for the practical administrative support requested, we aim to collect and retain only the minimum information needed and handle it with additional care.

Where information falls within a special category protected by data protection law, we will only process it where we have an appropriate lawful basis and an applicable condition permitting us to do so.

We will not ask for sensitive information simply because it may be available.

4. Information We Do Not Need

Calon Compass will not ask you to provide:

online banking passwords or PINs;

card security codes;

passwords for personal accounts;

login credentials for medical records or NHS accounts; or

other security information that Calon Compass does not need to provide its service.

Life Admin support does not include taking control of your bank account, managing your money, accessing your medical records or impersonating you.

If an organisation requires you to verify your identity or access your own account, we will use an appropriate process that keeps your security information under your control.

5. How We Use Your Information

We may use personal information to:

respond to enquiries;

arrange and manage bookings;

provide products and services you have purchased;

provide your Life Admin Setup and agreed ongoing Life Admin support;

prepare client plans and service documents;

understand and carry out agreed administrative tasks;

keep track of agreed tasks, reminders, follow ups and future actions;

contact organisations or other people on your behalf where you have authorised us to do so;

communicate with you about your service;

manage subscriptions and payment status;

provide customer support;

maintain appropriate business and financial records;

deal with complaints or disputes;

protect our clients, website, systems and business;

meet legal, tax, accounting and regulatory obligations; and

improve how Calon Compass operates and provides its services.

We will not use personal information for a purpose that is incompatible with the reason it was collected unless there is a lawful reason for doing so.

6. Our Lawful Reasons for Using Personal Information

Data protection law requires us to have a lawful reason for using personal information.

Depending on the circumstances, we may rely on:

Contract

Where using your information is necessary to provide a product or service you have purchased, take steps you have requested before entering into an agreement, or manage our agreement with you.

Legal obligation

Where we need to use or retain information to comply with a legal requirement.

Legitimate interests

Where using information is reasonably necessary to operate and protect Calon Compass, administer our services, maintain appropriate records, respond to enquiries or manage our business, provided those interests do not override your rights and interests.

Consent

Where we have asked you to make a genuine choice about a particular use of your information.

Where we rely on consent, you can withdraw that consent at any time. This will not affect processing that was lawful before consent was withdrawn.

Additional requirements apply where information is considered special category data under data protection law.

7. When Someone Else Arranges Support

Sometimes the person contacting or paying Calon Compass may not be the person receiving Life Admin support.

For example, an adult child may arrange support for a parent.

We recognise that these are different roles.

Paying for another person's support does not automatically give someone authority to make decisions for that person or receive their personal information.

Where appropriate, we will establish:

who is receiving the support;

who may request work on their behalf;

who may receive updates; and

whether anyone has separate legal authority to make decisions.

We will not assume that somebody has authority simply because they are a relative, friend, carer, support contact or the person paying for the service.

8. Information About Other People

If you give us information about another person, such as a family member, carer or support contact, please only provide information that is reasonably necessary.

Where required, we may need to explain to that person how their information is being used.

Providing someone's contact details does not automatically give that person access to information about a Calon Compass client.

9. Where We Get Personal Information

Most personal information will come directly from you.

We may also receive information from:

a family member, carer or support contact where appropriate;

someone authorised to contact us on your behalf;

Wix when you use our website, make a purchase or booking;

payment providers involved in processing purchases;

organisations or service providers we contact with your permission; and

other sources where this is necessary and lawful for providing the support you have requested.

10. Who We May Share Information With

We do not sell your personal information.

We may use trusted companies and service providers to help operate Calon Compass.

Depending on how you use our services, these may include providers supporting:

our website, online shop and bookings;

payment processing;

customer relationship management;

email and communications;

accounting and financial records;

document or cloud storage; and

other technology required to operate the business.

Systems used by Calon Compass may include Wix, Zoho and QuickBooks, together with payment providers and other services connected with our website and business.

These providers may process information on our behalf or, in some circumstances, be responsible for particular information they receive under their own privacy terms.

We may also share relevant information with an organisation or person you have asked or authorised us to contact as part of your Life Admin support.

We may disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

11. Contacting Third Parties for You

Life Admin support may sometimes involve contacting another organisation or service provider for you.

With your agreement, this may include making an enquiry, obtaining practical information, arranging an appointment, coordinating an agreed service or following up an existing matter.

We will only share information that is reasonably necessary for the particular task.

Calon Compass will not claim to have authority that has not been given and will not make significant personal or financial decisions on your behalf.

12. Payments

Payments are processed using the payment methods and providers available through our website.

Calon Compass does not need to receive or retain your full payment card security information to provide its services.

Payment providers may process personal information under their own privacy terms.

13. International Processing

Some technology providers used by Calon Compass may store or process personal information outside the United Kingdom.

Where data protection law requires safeguards for an international transfer, appropriate protections or lawful transfer mechanisms will be used.

14. How Long We Keep Information

We do not keep personal information indefinitely simply because we have collected it.

How long information is kept depends on why it was collected and whether there is a legal or legitimate business reason for retaining it.

Information about active clients may be kept while we are providing services and while it remains necessary for the working relationship.

After a service or client relationship ends, some records may need to be retained for a reasonable period for legal, tax, accounting, complaints, record keeping or other legitimate business purposes.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.

We will review our retention practices as Calon Compass develops.

15. Keeping Your Information Secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

This includes limiting the information we collect, using appropriate systems and service providers, restricting access where appropriate and taking additional care with sensitive information.

We also avoid collecting passwords, PINs and other security credentials that Calon Compass does not need.

No internet or electronic storage system can be guaranteed to be completely secure, but we aim to use safeguards appropriate to the information we hold.

16. Marketing

We may contact you about Calon Compass products, services, resources or updates where you have asked to receive them or where we are otherwise legally permitted to do so.

Where consent is required for electronic marketing, we will obtain it.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Stopping marketing messages will not stop important communications relating to a service or purchase you have with Calon Compass.

17. Cookies

Our website uses cookies and similar technologies.

Some are necessary for the website, shop, bookings or checkout to work. Others may be used for purposes such as preferences, analytics or marketing where permitted.

Please see our separate Cookie Policy for further information.

18. Your Data Protection Rights

Depending on the circumstances, data protection law may give you rights in relation to your personal information.

These can include the right to:

ask for access to personal information we hold about you;

ask us to correct inaccurate or incomplete information;

ask us to delete information in certain circumstances;

ask us to restrict how information is used in certain circumstances;

object to certain uses of your information;

receive certain information in a portable format where applicable; and

withdraw consent where consent is the basis on which information is being used.

These rights do not apply in exactly the same way in every situation.

To exercise a data protection right, contact:

hello@caloncompass.com

We may need to confirm your identity before dealing with a request.

19. Complaints About Your Personal Information

If you have concerns about how Calon Compass has handled your personal information, please contact us first so that we have an opportunity to investigate.

Email: hello@caloncompass.com

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office

20. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems, legal obligations or data handling practices change.

The latest version will be published on the Calon Compass website with an updated revision date.

Where a change materially affects how we use information already provided to us, we will take any additional steps required by applicable data protection law.

21. Contact Us

If you have questions about this Privacy Policy or how Calon Compass uses personal information, please contact:

Deborah Larden-Feathers

Trading as Calon Compass

15 Neptune Court

Vanguard Way

Cardiff

CF24 5PJ

United Kingdom

Email: hello@caloncompass.com